We are happy to announce we are open, for in-person appointments. We will be following the guidelines set out by the BCCDC, WorkSafe BC, all Provincial Colleges and the RDCK.
When we book your appointment, you will get details of what to expect at the clinic but the following steps are in place:
1. A staff member will call you and meet you at the front door to bring you into your appointment. ALl patients are required to sanitize their hands upon entering the facility and again in our office. We have staggerer patient appointment times so no one is in the waiting room. As of November 19th, 2020 masks are required in all indoor spaces, please ensure you bring one to your appointment.
2. Increased time between appointments to prevent overlap of patients and allow for thorough sanitizing of the rooms and equipment;
3. Use of appropriate personal protective equipment (PPE) where applicable;
4. We have changed the working location of reception staff to cover the 6ft social distancing. We are not currently accepting cheques or cash, we will be accepting tap payments via credit or debit and we also have the ability to securely store your payment information through our software system(no number is stored, just a token).
5. We will ensure that any patients or staff with signs or symptoms of being sick must stay at home.
6. Please bring a mask with you to your appointment, if you forget or if you do not have one, there will be a $2 fee added to your appointment.
The Covid-19 survey is mandatory. You will be asked the same questions multiple times before you are seen for an appointment in any discipline. We are not asking repeatedly for fun, it is a requirement that has been set for us as professionals.
Choosing not to answer the survey at any point can result in refusal of service.
There are 2 reasons that you must have someone meet you at the front door.
1. The RDCK facility is not open to the public at this time. In order to ensure our clients come directly to the clinic, we will meet everyone at the front door and bring you upstairs.
2. Some of the professional colleges (aka licensing bodies) require you to meet clients and escort them to an appointment if there is not an external door.
Creston PhysioWorks & More COVID-19 Safety Plan
This Covid-19 Safety plan is to establish the measures taken to meet BCCDC, Worksafe BC and RDCK guidelines for healthcare practitioners, clients and staff.
Inform patients at time of booking that protocols within the clinic have changed, these changes are available for them to look at on our website at any time.
Inform the client the RDCK building is closed to public a staff member will let you in for your appointment. As of November 19th, 2020, a mask is required to enter all public spaces.
Pre-screen all clients at time of booking and immediately before their appointment, a mandatory online questionnaire will be sent to the client 18 hours prior to booking the appointment. If the questionnaire is not filled out and signed, the appointment will not take place. The questions asked will follow all provincial colleges, Worksafe BC and BCCDC guidelines.
Inform patients that are unable to adhere to the COVID-19 Safety Plan that in some cases Telehealth may be an option, or we can reschedule their appointment to a time they are able to adhere to the new guidelines.
Clinic telephone message/voice mail and website(s) should clearly instruct patients where to seek up-to- date instructions on assessment for COVID-19.
CLEANING AND HYGEINE
For patients/clients and staff, hand hygiene should be performed:
For staff, including health care providers, hand hygiene must also be performed:
Patients and staff should:
All workers must wash their hands, including, before and after breaks, after handling any format of payment or other materials, before and after handling common tools and equipment.
All workers must wear a mask while in the office unless eating or drinking or in an area that they are working by themselves at more than 6 ft distance from others.
Anyone engaged in cleaning will be trained on what is expected in the cleaning process.
Regular cleaning and disinfection are essential to preventing the transmission of COVID-19 from contaminated objects and surfaces. Clinic spaces will be cleaned and disinfected in accordance with the BCCDC’s Environmental Cleaning and Disinfectants for Clinic Settings.
• Shared equipment should be cleaned in between patients/clients.
• This includes equipment, practice tools, tables and examination beds.
• Frequently-touched surfaces should be cleaned and disinfected at least twice a day.
• These include medical equipment, door knobs, light switches, telephones, keyboards, mice, pens, charts, cell phones, toys and all hard surfaces in bathrooms such as sinks, faucets, handles.
Any linens/towels used for cleaning are single use, they are either immediately put into the laundry or into a trash can.
All linens are single use, towels, sheets, blankets, pillow cases may only be used once before being laundered.
Clean and disinfect all high-touch services in between patients regardless of appearance.
Personal Protective equipment
Facemasks, rubber gloves, hand sanitizer, sink/soap, disinfectants are all available to be used at the professional’s discretion.
Signage and training will be available for proper donning and doffing for face masks and rubber gloves per the BCCDC.
Signs will be posted regarding physical distancing, hand hygiene, covid-19 self- assessment, occupancy limits for any high traffic area, and do not enter signs for symptomatic people.
WORK FLOW PROTOCOLS
Public doors will be propped open and or our staff will be opening them for clients
Patients must arrive unaccompanied unless a patient is a minor who requires a parent/guardian or infirm and needs assistance.
Patients must wear a mask at all times in the office and RDCK building. If you do not have a mask or forget to bring one, a $2 charge will be added to your appointment fee.
Patients are required to wait outside (in their car) and the patient will receive a call or text when it is time to enter indicating a staff member will meet them and bring them in.
All patients must sanitize their hands when they enter the RDCK building, sanitizer supplied by the RDCK and the clinic. If the clients hands are visibly soiled take them to the sink and require them to wash hands thoroughly. Only BCCDC approved sanitizers can be used.
If the elevator is used, there is a 2 person maximum in the elevator per the social distancing rules. If the clients requires the elevator and has a required assistant attending with them, the Creston PhysioWorks & More staff member will use the stairs and send the client in the elevator.
All patients are required to sanitize their hands upon exit of the office as well.
At the end of treatment client will pay via contactless payment where applicable, we will not be accepting cash or cheque at this time.
Patients will be emailed receipts.
A staff member will accompany the patient to the exit.
MAINTAINING SOCIAL DISTANCE
Employee starts times and breaks will be staggered to allow for social distancing
Employees that are able to work from home will be requested to do so when possible
Employee charting stations will be spread out to maintain the 6 ft distance required
Our front office staff will be working from a distance of more than 6ft from the clients all payments will be made via touchless method.
SICKNESS POLICY FOR WORKERS
Stay Home When Sick
· All staff who have symptoms of COVID-19 OR travelled outside of BC in the last 14 days OR were identified as a close contact of a confirmed case must stay home and self-isolate.
· Staff must assess themselves daily for symptoms of common cold, influenza, or COVID-19 prior to entering the clinic.
· Those unsure of if they should self-isolate should be directed to use the BC COVID-19 Self- Assessment Tool.
· See the BCCDC’s Exposures and Return to Work for Healthcare Workers guidance on healthcare workers exposed to COVID-19 while at work, what to do if a staff member becomes ill, and criteria for return to work for those with symptoms.
If a worker starts to feel ill while at work, we will notify their emergency contact. The worker will immediately be asked to sanitize/wash their hands, provided with a mask and be asked to go straight home. The worker will alkso be requested to contact 811 and or consult the Covid-19 self assessment tool online
If a worker is severely ill (Eg. Difficulty breathing, chest pain, etc) 911 will be contacted
Put up signs limiting the number of staff in the staff area (1 person at a time unless maintaining a 6ft distance)
Staff must bring their own lunch, utensils, cups, etc.
All common items such as dishes, utensils, coffee machines, etc. will be removed until which time we are able to safely put them back into the office.
Staff common area will be cleaned a minimum of 3 times a day.
EXEMPTIONS TO FACEMASKS
Please note that these policies are new, and they may need to be updated as we address things in the workplace that need to be amended. If an update occurs this site will be revised.
If there are any questions or concerns about the Covid-19 safety plan please contact
Catherine Zimmer – Owner
2504288962 – office